Sebastian Wieczerniak, Piotr Cyplik, Jaroslaw Milczarek – ROOT CAUSE ANALYSIS METHODS AS A TOOL OF EFFECTIVE CHANGE

Sebastian Wieczerniak, Piotr Cyplik, Jaroslaw Milczarek – ROOT CAUSE ANALYSIS METHODS AS A TOOL OF EFFECTIVE CHANGE

Sebastian Wieczerniak
Poznan School of Logistics, Poland
E-mail:
wieczerniaks@wp.pl


Piotr Cyplik
Poznan School of Logistics, Poland
E-mail:
piotr.cyplik@wsl.com.pl


Jarosław Milczarek
Poznan School of Logistics, Poland
E-mail:
jmilczarek@hotmail.com


Abstract


Companies which operate in reality of the free market economy encounter
problems. These problems may come from internal circumstances, such as
not achieving planned KPI results, or external, like acquiring necessary resources for
fulfilling their liabilities to customers. In order to solve the problem the most
important issue is to reach the sources of its formation and eliminate the root causes.
Determining those reasons unskilfully can cause delay in solving the problem or give
improper solution, which generates additional loss of, for example, time, human
resources, customer confidence or cash. Based on the survey conducted in a group of
50 managers, senior and middle management level, here is presented assessment of
effectives of these methods. Each respondent was asked to select which of these
methods they use, and rated them on a scale from 1 to 5 the effectiveness of the
method. In the survey 1 means ineffective method, and 5 perfectly identifies the root
cause. Despite the fact that, taking into account the results of the survey, there are
many methods to determine the root cause, the most valued methods are: 8D report,
“5 why’s?” and Ishikawa’s diagram. Respondents also noted that often a combination
of two methods is used.


Key words: Effective change, root cause analysis (RCA) methods, managing the
change, survey results RCA, 8D report.

Last Update: October 26, 2017  

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October 26, 2017   293    BLMM 2017  
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