Robert Bašić
Lagermax Autotransport d.o.o., Luka, Croatia
E-mail: robert.basic@lagermax.hr

Helga Pavlić Skender
University of Rijeka, Faculty of Economics, Croatia
E-mail: helga.pavlic.skender@efri.hr

Abstract

Finished vehicle logistics is a complex activity focusing on outbound delivery
accuracy and quality in the automotive supply chain (outbound vehicle distribution).
Once the vehicle has been produced, it is transported from production plant to the
dealership via outbound logistics. The most important criteria that reflect performance
of successful automotive outbound supply chain are among other: on-time pickup,
delivery reliability, lead time, dwell time and damage-free delivery (damage level).
Therefore, the objective of this paper is to analyse delivery reliability as crucial factor
of successful vehicle logistic provided by logistic service providers (3PL, 4PL or
LLP). They play an important role in rising of efficiency in a complex automotive
supply chain as outsourcing partners of original equipment manufacturers (OEM’s)
and evaluate their performance using Key Performance Indicators (KPIs) from which
is the most important; on-time delivery (OTD) as indicator of delivery reliability.
Premium segment of the automotive industry is creating optimised supply chain that
realize short delivery times and high delivery reliability in order to maximize
customer satisfaction. In formulating and analysing the research problem, the authors
explore performance using Key Performance Indicators (KPIs). The findings indicate
that continuously measurement of on-time delivery can improve overall automotive
supply chain and fulfilment of customer requirements.

Key words: finished vehicle logistics, delivery reliability, outbound distribution, Ontime delivery, key performance indicator (KPI)

Last Update: October 26, 2017